Account and Membership
How can I create a frequent flyer account with SkyXpress?
Visit the SkyXpress website.
Navigate to the "Loyalty Program" section and click on "Sign Up."
Fill in your personal details, including name, email, and phone number.
Submit the form, and you will receive a confirmation email.
Click the confirmation link to activate your account.
I forgot my account login details. How can I recover them?
Go to the SkyXpress login page.
Click on "Forgot Password."
Enter your registered email address.
Check your email for a password reset link and follow the instructions.
How do I update my contact information or email address in my loyalty account?
Log in to your account on the SkyXpress website or app.
Navigate to the "Profile" or "Account Settings" section.
Update the required fields and save your changes.
My account shows incorrect personal details. How do I fix them?
Contact SkyXpress customer service via phone or email.
Provide documentation (e.g., passport or ID) to verify the changes.
Wait for confirmation that the changes have been made.
Can I merge two frequent flyer accounts under my name?
Contact customer support and provide both account details.
Confirm your identity through verification steps.
The support team will merge the accounts, and points will be consolidated.
Family and Friends
Can I transfer my miles to another account?
Yes, log in to your account and select “Transfer Miles.” Fees may apply.
Can I book a ticket for someone else using my miles?
Yes, during booking, select the passenger name and complete the process.
Does SkyXpress offer family or group accounts for earning miles collectively?
Yes, sign up for a Family Miles account to pool miles.
How can I link my family members to my account?
Add family members under “Family Sharing” in the loyalty program dashboard.